Privacy Policy

This Privacy Notice for Southampton Hospital Radio ("we," "us," or "our") describes how and why we may access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"). This includes when you:

• Visit our website at www.shradio.uk or any website of ours that links to this Privacy Notice.

• Use Southampton Hospital Radio, a registered charity dedicated to providing 24/7 radio programming to support the well-being of patients, staff, and visitors at Southampton UHS Hospital. Our broadcasts include a diverse range of music, hourly UK news bulletins, and community-oriented content to inform, entertain, and engage listeners. We maintain a varied playlist to meet diverse tastes, with specific programs catering to requests and themed interests. We are also committed to supporting local charitable initiatives through promotional broadcasts. Listener feedback is highly valued, and we adhere to all regulatory requirements to ensure high standards of programming and compliance.

• Engage with us in other related ways, including sales, marketing, or events.

Questions or concerns? This Privacy Notice will help you understand your privacy rights and choices. We are responsible for decisions regarding your personal information's processing. If you do not agree with our policies and practices, please refrain from using our Services. For questions or concerns, please contact us.

What Information Do We Collect?

Personal Information You Disclose to Us

In Short: We collect personal information you provide to us.

We collect personal information you voluntarily provide when expressing interest in our Services, participating in activities, or contacting us.

Personal Information Provided by You may include:

• Names

• Email addresses

• Phone numbers

• Contact preferences

Sensitive Information: We do not process sensitive information.

All personal information provided must be true, complete, and accurate. Please notify us of any changes to your personal information.

How Do We Process Your Information?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, ensure security and fraud prevention, and comply with the law. We may also process your information for other purposes with your consent.

We process personal information based on your interaction with our Services, including:

• Service Delivery: To deliver requested services.

• User Support: To respond to inquiries and resolve potential issues.

• User-to-User Communication: If you opt to communicate with other users.

• Feedback Requests: To seek feedback on our Services.

• Vital Interests: To safeguard or protect individuals’ vital interests, if necessary.

What Legal Bases Do We Rely On to Process Your Information?

In Short: We process personal information when legally justified, such as with your consent, to comply with laws, provide services, fulfill contractual obligations, protect your rights, or meet legitimate business interests.

Under the GDPR and UK GDPR, we may rely on these legal bases:

• Consent: We process your information when you have provided consent for a specific purpose. You may withdraw consent at any time.

• Performance of a Contract: We process personal information as necessary to fulfill contractual obligations, such as providing Services or responding to a request before entering a contract.

• Legitimate Interests: We process information for business purposes without overriding your rights, such as:

  • Understanding how our users engage with our Services to enhance user experience.

• Legal Obligations: We process information to comply with laws, cooperate with law enforcement, or defend legal rights.

• Vital Interests: We process information when necessary to protect the vital interests of an individual, including safety-related scenarios.

As the "data controller," we determine the purpose and means of processing your information. When we process data on behalf of customers as a "data processor," customers act as the data controller. If you seek more information on our customers' privacy practices, please refer to their privacy policies and direct any questions to them.

When and With Whom Do We Share Your Personal Information?

In Short: We may share personal information in certain situations or with specific third parties.

Possible sharing scenarios include:

• Business Transfers: In connection with any merger, sale, financing, or acquisition.

What Is Our Stance on Third-Party Websites?

In Short: We are not responsible for the safety of any information shared with third-party websites, services, or applications linked or advertised within our Services.

We do not endorse nor guarantee the privacy and safety of third-party websites linked to our Services. You should review their policies directly.

6. How Long Do We Keep Your Information?

In Short: We retain personal information only as long as necessary to meet the purposes outlined in this notice unless longer retention is required by law.

We retain personal information according to the nature of the data:

• General Personal Information: Retained for no longer than 90 days after fulfilling its initial purpose unless required by law for tax, accounting, or legal obligations.

• User Feedback and Communication Records: Retained for up to 90 days following resolution or feedback processing.

When we no longer have a legitimate business need to process personal information, we delete or anonymise it, or, if deletion is not feasible (e.g., stored in backup archives), we secure it until deletion is possible.

How Do We Keep Your Information Safe?

In Short: We aim to protect personal information with appropriate security measures.

While we implement organizational and technical safeguards, no online transmission is entirely secure. Therefore, we cannot guarantee absolute security.

Do We Collect Information From Minors?

In Short: We do not knowingly collect data from or market to children under 18 years old.

If we learn that we have collected data from children under 18, we will take steps to delete that information. If you suspect we have collected data from a minor, please contact us at studio@shradio.uk.

What Are Your Privacy Rights?

In Short: In regions such as the EEA, UK, and Switzerland, you may have certain rights to access, amend, or delete your personal information.

These rights may include access to personal data, rectification, erasure, restriction, portability, and objection to processing, depending on your location.

Withdrawing Consent: You may withdraw consent by contacting us.

For questions or comments regarding privacy rights, email us at studio@shradio.uk.

Controls for Do-Not-Track Features

At this time, we do not respond to Do-Not-Track (DNT) browser signals. We will inform you if this changes.

Do We Make Updates to This Notice?

In Short: Yes, we will update this notice as necessary to remain compliant.

Updates will be reflected by an updated "Revised" date. Significant changes may prompt a direct notification or a prominent posting.

How Can You Contact Us About This Notice?

For questions or comments, contact us at:

Southampton Hospital Radio
Normand House, 121-123 Tremona Road
Southampton SO16 6HU
United Kingdom
Email: studio@shradio.uk
Phone: 02380785151

How Can You Review, Update, or Delete the Data We Collect From You?

You have the right to request access, correct inaccuracies, or delete personal information we collect from you. Please submit a data subject access request if applicable.